Issue:

I am locked out of an order that said its locked by me. I am unable to find a way to unlock it. The system froze while in a service order about 15 minutes ago. I closed out of Evosus and tried re-entering the service order but received the same message. I tried restarting my computer as well but I am still unable to access the order.


Resolution:

As of v6.3, Sales Orders, now lock when multiple users attempt to access the same transaction. Once a user has opened a Sales Order, no other user can access the same order until it has been closed by the first user. A message will display noting employee and time they opened the order. Locks will be dropped after 20 minutes. This will prevent one user from overwriting the work of another user.

 - If Evosus freezes while the order is open, the lock is not dropped. However, after 20 minutes you should be able to re-open this order. If you cannot wait, a workaround is to clear the license. To clear the license, Login as the ADMIN user > Help > Company Licenses > Support Tab > Fetch Licenses > Refresh. This will re-import the license and allow you to regain access to Evosus and/or the order as well as clear the cached user logins for all other Evosus users that may have been stuck as your user login showed.