A customer is trading in their old equipment for new equipment. I would prefer not to use discounts on the order. Is there another way to offer a customer “Trade-In” credit towards the purchase of their new equipment?


Create a Credit Memo under the customer for the trade-in value and lock it to the sales order. You can lock a Credit Memo to an order by following these steps:

Step 1: Go into the customer's profile

Step 2: Click on the Credit Memos tab

Step 3: Double-click on the Credit Memo

Step 4: Click the Locks tab

Step 5: Click Add Lock

Step 6: Enter the amount you want to lock to the order

Step 7: Click Link Order 

Step 8: Select the order that you want to lock the credit memo to and click OK

Step 9: Click OK to save the Credit Memo

The credit will automatically be applied to the order upon invoicing. 

Before you create the Credit Memo, consider what Credit Memo Reason you want to use, as they are attached to specific GL accounts. You may want to consider creating a new Credit Memo Reason specifically for trade-ins.

To create a new Credit Memo Reason, please follow these steps:

Step 1: Go to Administration > Accounting > General Setup > Credit Memo Reasons

Step 2: Click Add

Step 3: Name the Reason

Step 4: Assign the GL you wish to associate this reason with

Step 5: Click OK

Following these steps will affect your Gl in the following ways:

 - It will credit your AR account (which decreases its balance)

 - It will debit the GL you associated the credit memo with.