Issue:

There may be times where techs cannot sync their phones with the corporate server. 

 - The following are common reasons why syncing will not work.

#1 Internet Connection is Down

#2 Cell Service is Unavailable (3G/4G/WiFi)

#3 SQL Server is Unavailable

#4 Evosus Mobile Windows Service is not running or installed

#5 Connection to cloud database is unavailable from the Server where the Evosus Mobile Windows Service is running. Must be able to access http://cloud1.evosus.com.

#6 Security software and devices can cause syncing issues - Try to bypass or disconnect the security software or device to determine if it is the issue.


Resolution:

If connectivity is not the problem, your best bet is to check the Windows Service to ensure it is running. 

 - If the service is not running, you must restart it:

Step 1: Login to the terminal server or host machine with the Windows administrator account.

Step 2: Click Start > Control Panel > Administrative Tools > Services. You can also just search for 'Services'.

Step 3: The Services screen appears.

Step 4: Right click on Evosus Mobile.

 - If Evosus Mobile does not appear in the list, make sure you are logged into the correct server.

Step 5: Select Stop and then Start. 

Step 6: Once Evosus Mobile is running, test communication with Evosus and with the Mobile Devices.