Issue:

What is the best way to correct a serial number that has been linked to the wrong customer's account under Equipment?

 

Solution:

We recommend to follow the process below for correcting serialized item's that display as belonging to a customer:

Step 1: Go to the Customers Account > Equipment > Remove the Item details > Uncheck the Active Box to inactivate the Equipment from the Customer's Account so it will no longer display.

Step 2: Go to the Item Profile Inventory Tab > Locate Item > Update > Serial Numbers > Select the Serial Number >Options > Delete 

Step 3: Re-add the Serial Number so you can now use this Serial Number again to sell to another customer or the correct customer.