You receive an error when trying to update the PoolCorp Catalog when setting up the Integration the first time, so you close out of the screen before the catalog is updated.



The only way to reset the catalog if you close the update before it is complete is to email Brent Campbell at BRENT.CAMPBELL@POOLCORP.COM and provide the following information:

  • Customer number 
  • User account as entered into the PoolCorp integration setup screen
  • And ask Brent to clear the catalog lock so you can attempt to download the PoolCorp Catalog again.