Step by Step:

What do you do if you submit an RGA to a vendor and they issue a refund to your credit card? There is no feature that allows you to receive a credit card refund from a vendor against an RGA, but here is a workaround:

Step 1: Create an AP bill coded to the credit card liability GL

#1 Go to Administration > Accounting > Accounts Payable > Enter Bill.

#2 In the Profile tab select vendor, enter invoice number (one you make up is fine) and enter the amount of the refund.

#3 Click Apply Accounts.

#4 Select the liability account associated with the credit card.

#5 Click Save.

#6 This credits you AP GL and debits your credit card liability GL. 

Step 2: Create a debit memo to wash out the Credit posting to your AP GL. 

#1 Go to Administration > Accounting > Accounts Payable > Add Debit Memo.

#2 Select appropriate vendor.

#3 Enter memo number (one you make up is fine).

#4 Make sure Is for RGA box is checked.

#5 Enter amount of refund.

#6 Apply RGA to Debit Memo to close it.

#7 Go to Administration > Accounting > Accounts Payable > Pay Bills.

#8 Pay bill created in Step 1 with Debit Memo.