Details:

Use this report to see the time spent on each service task (Administration > Reports > Service and Delivery > Time Summary). You can generate this report by service type or employee:

 - Employee: Displays a total number of hours by tech, and the number of hours the tech spent on each service category and service type.

 - Service Type: Displays a total number of hours by category, and the number of hours spent on each service type in the category.


Security Permissions Required

Category

Function

Admin-Reports

Can Access Reports Tree Branch

Can Access Reports - Service and Delivery