Details:

When paycheck data is not imported, the reason displays in the Error Messages column on the Summary tab of the Payroll Dashboard. Click on the batch and open the Raw Data tab for even more detailed information about the error. Use this information to correct the error, and then manually import the paycheck data using the Import Payroll Now button on the Summary tab of the Payroll Dashboard.

The most common errors and solutions are listed below. Please contact Payroll@evosus.com if you need additional help.


Account Number Missing

A GL account is not set up in Payroll Relief.

Use the Set Up Payroll Accounts screen (Employer > G/L Accounts) in Payroll Relief to add the GL account. See the Payroll Relief online help for detailed information.

trouble-1

Check is employee check and Payee ID Number is blank

An employee does not have a Social Security number set up in Payroll Relief.

Use the Raw Data tab on the Payroll Dashboard (Evosus Administration > Evosus Payroll Services > Payroll Dashboard) to determine which employee is missing a Social Security number, and then add the SSN to the employee in Payroll Relief. See the Payroll Relief online help for detailed information.


Department Code "Unalloc" is not mapped to a store

A department has not been set up on an employee in Payroll Relief.

Use the Employer/Contractor Setup screen (Employees > Setup > Select an employee) in Payroll Relief to add a department to the employee.  See the Payroll Relief online help for detailed information.


trouble-2


Department not valid

A store/department has been set up in Payroll Relief, but it has not been set up in Evosus Business Management Software.

#1 Use the Raw Data tab on the Payroll Dashboard (Evosus Administration > Evosus Payroll Services > Payroll Dashboard) to determine which department is missing.

#2 Open the Department tab on the Payroll Link Setup screen (Administration > Evosus Payroll Services > General Setup > Payroll Setup). Click Add. The New Payroll Department screen appears.

#3 Input the name of the department in Payroll Relief.

#4 Store/Department - Select the corresponding store/department in the application.

#5 Click OK when complete.


Account Number is not Valid XXXX

A GL account set up in Payroll Relief does not exist in Evosus Business Management Software.

Use the Raw Data tab on the Payroll Dashboard (Evosus Administration > Evosus Payroll Services > Payroll Dashboard) to determine which GL account is missing, and then add the new account to the General Ledger using the Chart of Accounts screen (Administration > Accounting > General Setup > Chart of Accounts).


Payee ID Number is not valid XXX-XX-XXXX

An employee in the import batch does not have an SSN set up in Evosus Business Management Software.

Open the Raw Data tab to see the employee's name, and then add the SSN to the employee record using the Profile tab of the Employee screen (Evosus Administation > System > Employees > Update button > Profile tab).


Payroll Import is a duplicate of another successful payroll import for the same date

The system uses pay date, check total, and check count to determine if the paycheck data is a duplicate.

Generally, you get this error if you click the Import Payroll Now button when the Last date imported and Import through date fields include dates that have already been imported.