Step 1: Review the basics

  • If you are using version 6.0 or 6.1, we need to help you with your update - Contact support@evosus.com(mailto:support@evosus.com) to get started.
  • Only install an update on Monday through Thursday - Software support is available during our regularly scheduled support hours of Monday – Friday 6:00AM – 5:00PM PT. Any update-related support provided outside our regularly scheduled hours will be billable at an hourly rate of $125/hour. We recommend that you initiate the update when you know our support team is available to assist you if any issues occur.
  • Some of our clients have a local IT provider install the update, but this isn't required - The person installing the update should have a reasonable understanding of installing software on a server AND should have administrative rights on the network (meaning their Windows login should be included in the local administrators group).
  • The update needs to be installed on your server and/or any computers where Evosus is installed locally -Some of our clients have a single host PC or SQL Server and employees access Evosus using local installs on their desktops. That means you would need to update the host PC or SQL Server and then update all the employee desktops with Evosus installed. Some companies have one or more terminal servers where users remotely access Evosus. In this case, you would need to update the terminal server(s) along with any local installs of Evosus that may exist. Many companies with terminal servers still utilize local installs of Evosus –primarily at the main location where the terminal server resides.

Step 2: Review and distribute the release notes

Review the release notes so you understand what changes are included in this release. You shouldalso distribute them to all Evosus users to ensure they are prepared for the changes.


Step 3: Download Release.zip


Click here to download the installer. The installer ispackaged in a compressed folder titled Release.zip.


Step 4: Move Release.zip to the Evosus Share folder


  1.  (optional) If you don't know where your Evosus Share folder is, it is listed on the System Parameters screenin Evosus.
    • Go to Administration > System > Evosus Defaults > System Parameters > Open the System tab > Evosus Share UNC Path field.
  2. Create a folder in the Evosus Share folder for the installer. For example, create a new folder in the sharetitled "6.5 Release".
    • The name of the folder isn't important. Creating a new folder just keeps the installers organized.
  3. Move the Release.zip folder to the folder that you just created on the Evosus Share folder.d. Extract the installer.
    • For example, right click on the Release.zip folder and select Extract All from the menu that appears.
  4. Four files are extracted.
    • Install_Evosus - This is probably the only file that you'll need.
    • Install_EvosusBrowser - Only needed for first time installations and is typically for Evosus use only.
    • Install_Evosus_On_PC_Silently - Only used if you have a large number of local installs and knowledge of centralized software distribution. We do not support a specific implementation for remote softwareexecution.
    • Install_Evosus_On_TerminalServer - A batch file that puts the terminal server in install mode prior to theupdate and into execute mode once the update is complete. This should only be used if you are 100%certain the account you’re using is in the local administrators group.


Step 5: Update the server(s)


You should only perform this step during support hours. Generally this step is also performed after businesshours because it requires all users to log out of the system, and it can take an hour or two to complete.

  • Terminal
    1. Verify the terminal server is the Evosus Service Host.
      • You must update the Evosus Service Host server first, and then reboot it and update any remaining servers.
      • The Evosus Service Host is the server that needs to be updated first. This server runs your Evosus Windows Services: Evosus Daemon Service, and Evosus Mobile Service.
      • This is typically only a concern for clients with multiple terminal servers OR if there is a possibility your Evosus Windows Services are located on a different server than your terminal server.
      • To verify which server functions as the Evosus Service Host, log into Evosus and select Help >About. The server appears in the Evosus Service Host Computer field. You can also go to Administration>System>Evosus Defaults>System Parameters. On the System tab, locate the Evosus Service Host parameter. The server name in this field is the server hosting the EvosusWindows Services.
    2. Log into the server using a Windows account in the local administrators group.
      • Contact your local IT support if you're not sure if the Windows account you’re using has administrative rights.
      • The update will not install correctly if the Windows account does not have the proper permissions.
    3. Verify that all users have logged out of Evosus. This includes users with a local install of Evosus and users logged into terminal server sessions.
      • Users cannot be disconnected or idle. They must be logged out completely.
      • Use the Remote Desktop Services Manager to check the status of all users. You can also use this tool to send messages to users, and log them off.
    4. Put the server in install mode. This keeps users from connecting to the server.
      • Go to Start>Run.
      • Type cmd and hit ENTER. A DOS command window will appear.
      • Type change user /install and hit ENTER.
      • Leave this window open.
    5. Locate the Evosus share folder that you created in Step 4: Move Release.zip to the Evosus Share folder.
    6. Right click on the Install_Evosus file and select Run as Administrator.
    7. Follow the prompts to complete the install.
      • Users not logged off - There is an active session of Evosus running on the terminal server. You must log all users OFF the terminal server prior to starting the update.
      • Windows Mobile or Daemon services failed to stop during the installation - If this happens, wait 2– 3 minutes and attempt to run the installation again. If the installer fails again due to runningservices, wait another 2 – 3 minutes and attempt to run the installation again.
      • Contact support@evosus.com if you continue to have issue.
    8. Once the installation is complete, return the server to execute mode. If you miss this step, users willnot be able to access Evosus.
      • Return to the cmd prompt.
      • Type change user /execute and hit ENTER.
    9. Run the Evosus application and login.
    10. The database upgrade script will appear. DO NOT close Evosus until the upgrade script is complete.
      • If Evosus does not open or errors appear when attempting to open, make sure no one else is onthe machine or logged into Evosus. Then reinstall the software.• If errors continue, contact support@evosus.com. (mailto:support@evosus.com.)
      • If you did not update the Evosus Service Host first, you will receive a message that the upgrade script cannot be completed. The message will identify which computer is the Evosus Service Host. You must update this computer first, including logging into Evosus to run the upgrade script, then run the update on all remaining servers and local installs.
    11. Exit Evosus and reboot the terminal server. At this point, you can begin updating local installs of Evosus if you have any in your business.
  • SQL Server or Host PC
    1. Verify the Evosus Service Host has already been updated.
      • You must update the Evosus Service Host server first, and then reboot it and update any remaining servers.
      • The Evosus Service Host is the server that needs to be updated first. This server runs your Evosus Windows Services: Evosus Daemon Service, and Evosus Mobile Service.
      • This is typically only a concern if you have multiple terminal servers OR if your Evosus Windows Services are located on a different server than your terminal server.
      • To verify which server functions as the Evosus Service Host, log into Evosus and select Help >About. The server appears in the Evosus Service Host Computer field. You can also go to Administration>System>Evosus Defaults>System Parameters. On the System tab, locate theEvosus Service Host parameter. The server name in this field is the server hosting the Evosus Windows Services.
    2. Log into the server using a Windows account in the local administrators group.
      • Contact your local IT support if you're not sure if the Windows account you’re using has administrative rights.
      • The update will not install correctly if the Windows account does not have the proper permissions.
    3. Verify that all users have logged out of Evosus.
    4. Locate the Evosus share folder that you created in Step 4: Move Release.zip to the Evosus Share folder.
    5. Right click on the Install_Evosus file and select Run as Administrator.
    6. Follow the prompts to complete the install.
    7. Once the installation is complete, run the Evosus application and login.
    8. The database upgrade script will appear. DO NOT close Evosus until the upgrade script is complete.
      • If Evosus does not open or errors appear when attempting to open, make sure no one else is on the machine or logged into Evosus. Then reinstall the software.
      • If errors continue, contact support@evosus.com. (mailto:support@evosus.com.)
      • If you did not update the Evosus Service Host first, you will receive a message that the upgrade script cannot be completed. The message will identify which computer is the Evosus Service Host. You must update this computer first, including logging into Evosus to run the upgrade script, then run the update on all remaining servers and local installs.9. Exit Evosus. At this point, you can begin updating local installs of Evosus if you have any in your business.


Step 6: Update the workstations


Repeat the steps below on all local installations.

  1. Log into the workstation using a Windows account in the local administrators group.
    • Contact your local IT support if you're not sure if the Windows account you’re using has administrative rights.
    • The update will not install correctly if the Windows account does not have the proper permissions.
  2. Locate the Evosus share folder that you created in Step 4: Move Release.zip to the Evosus Share folder.
  3. Right click on the Install_Evosus file and select Run as Administrator.
  4. Follow the prompts to complete the install.
  5. Once the installation is complete, run the Evosus application and login.
  6. Verify that the application is running correctly. For example, verify that no error messages appear when the application is launched.


Step 7: Complete


The installation is now complete.


Contact your Account Manager if you have any questions or issues. support.evosus.com