Return reasons are associated with returns so you can track why a product was returned.

Create a new return reason

  1. Open the Search - Order Return Reasons screen (Administration > Sales > General Setup > Return Reasons).
  2. Click Add. The Add - Order Return Reasons screen appears.
  3. Description - Enter the return reason - for example, Customer does not want item, or Wrong filter.
  4. Click OK.

Security Permissions Required

*Can Access Sales Tree Branch