Step by Step:

Return reasons are associated with returns so you can track why a product was returned.

Step 1: Open the Search - Order Return Reasons screen (Administration > Sales > General Setup > Return Reasons).

Step 2: Click Add. The Add - Order Return Reasons screen appears.

Step 3: Description - Enter the return reason, e.g. Customer does not want item, or Wrong filter.

Step 4: Click OK.


Security Permissions Required

Category

Function

Administration-Sales

*Can Access Sales Tree Branch