Issue:

The Alert: Narratives size exceeds 64kb error appears on mobile device 


Resolution:

This alert appears on a mobile device when trying to sync if you have too many quick text records saved in Evosus Enterprise.


To fix the issue and sync the device, delete quick text records from Evosus Enterprise one at a time until the sync is successful. 

 - Quick text records are created and deleted using the Quick Text screen (Administration > Service and Delivery > General Setup > Quick Text)