Issue:

When using Evosus Mobile Services version 4, there was an issue with syncing mobile data on 3/14/2018 to 3/16/2018. This issue was resolved on 3/16/2018 at around 1PM PST. If you close and reopen your device, you should automatically get the fix and be able to sync your data. If this doesn't work, follow the steps below to get your device working again.



Resolution:

Android

These steps will force you to go through the quick setup process again.

Step 1: Clear the Evosus Mobile Services version 4 application data on your mobile device. Generally, you go to Settings > Storage > Apps > Select the Evosus Mobile Services version 4 app > Clear the ALL data. (especially cache)

Step 2: Uninstall Evosus Mobile Services version 4.

Step 3: Restart your mobile device.

Step 4: Reinstall Evosus Mobile Services version 4 on your mobile device. Here is a link to the installer. 

Step 5: Use the quick setup feature in Evosus Enterprise to set up the mobile device again. Go to Administration > Mobile > Mobile Dashboard > Licensing > Enter the 5 digit setup code on your mobile device in the Setup Code field > Select the Employee > Click Push Setup to Device. 


Apple 

These steps might force you to go through the quick setup process again.

Step 1: Kill or force quit the app. How you do this depends on which version of iOS you're using. Generally, you can double click the Home button, navigate to the Evosus Mobile Services version 4 app screen, and then flick the app up and off of the screen.

Step 2: Reopen Evosus Retail Pro. 

Step 3: Try the app. Generally, this should correct the issue.

Step 4: If you still can't sync data, uninstall Evosus Mobile Services version 4, reinstall it, and then use the quick setup feature in Evosus Enterprise to set up your mobile device again. Go to Administration > Mobile > Mobile Dashboard > Licensing > Enter the 5 digit setup code on your mobile device in the Setup Code field > Select the Employee > Click Push Setup to Device.