This version of Evosus Mobile Services only works with Evosus Enterprise version 6.6.500 or higher. Click here for information on installing version 6.6.500 or higher.

We added a depart message

If the customer has a cell number or email address set up in Evosus Enterprise, you can send them a message when you depart from their location. The default text of this message can be set up in Evosus Enterprise, and then customized by the tech before it is sent. This works just like the On My Way, and Arrived messages. 

 - You must be connected to the internet to use this feature. That means you need to be connected to Wi-Fi, or have data usage enabled on your device. 

#1 In Evosus Enterprise, set up the standard message text using the Mobile Dashboard (Administration > Mobile > Mobile Dashboard > Arrive/Depart Message tab). More

#2  On you mobile device, clickand select Schedule.

#3 Click on a scheduled task. The Task Detail screen appears.

#4 Send a text.

 - If there is a cell phone on the customer record, the Depart button appears in the Text section.

 - Click this button to send a text message to the customer. The text message will automatically populate with the standard text set up in Evosus Enterprise.

 - Depart button doesn't appear on the mobile device - The Depart button only appears on the mobile device if you have the standard text entered on the Mobile Dashboard (Administration > Mobile > Mobile Dashboard > Arrive/Depart Message tab). More

 - How do I add a cell phone to a customer record? - In Evosus Enterprise, go to Customer > Open a customer > Contact Info tab > Click Option in the Phone section > Select Add > Select Cell in the Type field, and then enter the phone number.

#5 Send an email.

 - If there is an email address on the customer record, a Depart button appears in the Email section.

 - Click this button to send an email to the customer. The email will automatically populate with the standard text set up in Evosus Enterprise.

 - Depart button doesn't appear on the mobile device - The Depart button only appears on the mobile device if you have the standard text entered on the Mobile Dashboard (Administration > Mobile > Mobile Dashboard > Arrive/Depart Message tab). More

 - How do I add a cell phone to a customer record? - In Evosus Enterprise, go to Customer > Open a customer > Contact Info tab > Click Option in the Phone section > Select Add > Select Cell in the Type field, and then enter the phone number.

Monitor Arrivals/Departures

We added a new Mobile Check-Ins screen (Administration > Mobile > Monitor Mobile Arrive and Departs) that shows when your techs arrive and depart from their scheduled tasks. If a tech has internet access, this screen will update immediately.  

Task Status doesn't update until the sync - The Task Status column on the Mobile Check Ins screen will not update until the device is synced. That means you can see that a tech has departed from a task, but the Task Status is still Sched.


Barcode scanner currently does not support UPC-A format

Currently, the barcode scanner in Evosus Mobile Services does not work on UPC-A formatted barcodes. A UPC-A barcode is a 12-digit barcode where the first digit identifies the numbering system. This issue will be fixed in a future release.   


More enhancements and fixes...

#1 "Not Licensed to access this web method" - Corrected an issue where this error message would appear when using inventory search.

#2 Equipment created in Evosus Mobile Services not syncing to Evosus Enterprise - Fixed an issue where equipment created in Evosus Mobile Services were not being created in Evosus Enterprise after the device was synced.

#3 Site Profile details not appearing - Site profile details were not appearing on the Site Profile screen ( Schedule > Click on a task > Click on the  icon). Site profile details are entered on the customer record in Evosus Enterprise (Customer > Open a customer > Site Profile tab > Open a site profile > Site tab > Enter the site profile details).

#4 Can search for inventory items by description after you arrive at a scheduled task - The Inventory Search that you access from the main menu, and the inventory search that you access after arriving at a scheduled task are now exactly the same. In the previous version, you could only search by inventory item code after arriving at a scheduled task. 

#5 Entire inventory item price now appears in inventory search - Corrected an issue where only four digits of the inventory item price was appearing in the search. This issue has been corrected in this release. 

#6 Improved design of stock site search - When viewing detailed information about an inventory item, we improved how the inventory item information appears in each stock site.

#7 Cell number on customer record in Evosus Enterprise was appearing as home phone number on mobile device -  When adding a phone number to a customer record in Evosus Enterprise, you can set up that phone number as a Home or Cell phone. Home and cell phone numbers will now appear correctly in Evosus Mobile Services.

#8 Note History sorted chronologically - Fixed an issue where the note appearing on the Note History screen were not being sorted so the most recent notes were at the top of the screen. To access the Note History screen, select Schedule from the main menu, click on a scheduled task to see the Task Detail screen, and then click on the  icon.

#9 Some Android users not able to access map from the main menu- Corrected an issue where some Android users weren't able to access the Map from the main menu. 

#10 Clicking Back button on Scan Barcode screen - Clicking the Back button on the Scan Barcode screen will now return you to Add Item to Order screen.

#11 Can't close keyboard on Add Item To Order screen - Users could not close the keyboard when viewing the Add Item to Order screen in landscape mode. This issue has been fixed in this release.  

#12 Site profile measurements were appearing as 6.499999999 - The site profile measurement values will now appear in the correct format.

#13 Edit Default Mobile Notes - We disabled the menu item in this release. The functionality will be restored in a future release.