Problems?

Topics about solutions to common problems.

Version 4 - Having trouble syncing?
Issue: When using Evosus Mobile Services version 4, there was an issue with syncing mobile data on 3/14/2018 to 3/16/2018. This issue was resolved on 3/16/2018 at around 1PM PST. If you close and reopen your device, you should automatically get the fix and be able to sync your data. If this doesn't work, follow the steps below to get your...
Route Sheet and Mobile App Task Order Not Numerical
Issue: Service Tasks are not appearing in sequential, numerical order on Routes Sheets, the calendar or the mobile app. Resolution: Please review the following setup issues. These may cause issues with the way tasks appear on the service calendar, route sheet, and mobile app.  Overlapping Timeframes Timeframes should not overlap or t...
Mobile Devices Cannot Sync
Issue: There may be times where techs cannot sync their phones with the corporate server.   - The following are common reasons why syncing will not work. #1 Internet Connection is Down #2 Cell Service is Unavailable (3G/4G/WiFi) #3 SQL Server is Unavailable #4 Evosus Mobile Windows Service is not running or installed #5 Connection to clo...
Failed To Upload Images
Issue: Images are failing to upload  Resolution: Try the following if you're having trouble uploading images. #1 Connect to Wi-Fi - You might get this error if your mobile data connection is slow or the signal is weak. #2 Device is set up to only sync images when connected to WiFi -   - Transfer Picture Over WiFi Only - Verify th...
"Not Enough Storage" Error in Event Viewer
Issue: Evosus Mobile Windows Service is not running, therefore preventing successful sync.   In this particular scenario, the problem will also prevent other services from running as well, such as the Daemon and WebAPI. The cause of the issue has been identified as another windows service, which uses the same registry key noted below, is usin...
Tech Schedule Not Showing on App
Issue: I have set up a new employee with the Evosus Mobile App but for some reason when I sync data, everything goes okay, no error messages, but the jobs in the employees schedule do not appear on the screen.   Resolution: This is a very common issue for tech schedules not showing up on mobile devices.  Each Employee should also be setup ...
Evosus Mobile Error "Socket Connection was Aborted"
Issue: Evosus Mobile unable to communicate with the corporate server. Error below:   Event Viewer Log Error: SyncSub.Connect: Exception=The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeo...
Application Error - (file://android_asset...)
Issue: The error message in the screenshot below means Evosus Mobile Services timed out while loading.  Resolution: Usually, this means your internet connect is poor. When Evosus Mobile Services is loaded, it pulls down some code from the internet. Usually this code is cached, but if you have a poor internet connection and this is either...
Mobile "Path Not Found"
Issue: "Path Not Found" error code  Resolution: This error code means the company is not properly configured for Mobile. Two changes: #1 The computer running Evosus service (indicated by the Evosus Service Host system parameter) must have full access to the Evosus share and the Evosus folder underlying the share. #2 The...
Index - Undefined
Issue: Evosus Mobile displays index - Undefined when Syncing. Not all or no tasks come to the phone. Resolution: Check your Site Profile & Service Repair Prompts, It's likely that there is a profile that exists but no prompts or attributes exist within that profile.  Check the Following Locations: #1 Administration >...
Error - Narratives size exceeds 64kb
Issue: The Alert: Narratives size exceeds 64kb error appears on mobile device  Resolution: This alert appears on a mobile device when trying to sync if you have too many quick text records saved in Evosus Enterprise. To fix the issue and sync the device, delete quick text records from Evosus Enterprise one at a time until the ...