Maintenance Contracts

Maintenance Contracts - Overview
Use maintenance contracts to track your recurring service accounts. Maintenance contracts allow you to easily manage your service accounts, from order creating through receipt of payment. Basic Process Step 1: Create New Contract - Maintenance contracts are automated. You create them once, and the service orders and tasks are automatically...
Create New Maintenance Contract - Manually
Maintenance contracts are automated. You create them once, and the service orders and tasks are automatically created based on the contract information. There are two ways to create a maintenance contract: manually, and based on a saved template. Once the contract is created, it has a status of Open-Draft. This means the customer/prospect name...
Create New Maintenance Contract - Using a Template
Maintenance contracts are automated. You create them once, and the service orders and tasks are automatically created based on the contract information. There are two ways to create a maintenance contract: manually, and based on a saved template. Once the contract is created, it has a status of Open-Draft. This means the customer/prospect name...
Maintenance Contracts - Receive Payments
Receive Payments Open the Contract Order Search screen. Go to Administration>Maintenance Contracts>Search Open Contract Invoices. The Search Open Contract Invoices queue displays all Open Invoices associated with a Maintenance Contract.   Once a Contract Invoice has been paid in full it will not show in the Open Contract Invoices q...
Maintenance Contract - Reassign Tech
Contracts can be mass reassigned to different technicians.  This will change the technician on processed AND unprocessed tasks to the new technician.  Tasks marked as Completed or Cancelled will not be reassigned. Open the Search Contract screen (Administration>Maintenance Contracts>Search Contracts). Highlight all the contracts you ...
Use Maintenance Contracts for Auto-Shipping
You can use the Maintenance Contracts feature to offer your customers an auto-ship program to ensure that they are purchasing new cartridges or replacement product regularly. Maintenance Contracts are comprised of two major components. Scheduled tasks  Sales or service orders  You create a new contract (or use an existing contract mark...
Mass Pay Maintenance Contracts with Card on File
Follow the steps below to pay maintenance contracts using the card on file for those customers. Go to Administration>Maintenance Contracts>Search Open Contract Invoices Use the Has Credit Card on File Only box to limit the list to only invoices for customers with a credit card on file. Highlight the invoices.  Select specific invoice...
Maintenance Contract - Create New Contract Type
Use contract types to categorize maintenance contracts by the services that you provide. For example, Weekly Pool Service, Monthly Pool Service, Weekly Spa Service, Monthly Pool/Spa Service, Quarterly Chimney Sweep, Yearly Fireplace Inspection, etc. The contract type is used as a filter in the Search Contracts, Search Open Contract Orders, Sea...
Maintenance Contacts - Process This Contract Now
Click the Process This Contract Now button on the Schedule-Unprocessed tab of the Contract screen (Administration > Maintenance Contracts > Search Contracts > Open a contract) to run the Contract Processing Job immediately on the selected job. When the Contract Processing Job runs, it checks the current day to the Contract Batch Run D...
Maintenance Contact - Reassign Employee
Contracts can be mass reassigned to different employees.  This will change the primary employee on open and future contract orders to the new employee. Open the Search Contracts screen (Administration>Maintenance Contracts>Search Contracts). Highlight all the contracts you wish to change in one of the following ways: Press and hold...
Maintenance Contract - Change Contract Status
Open the Contract Search screen (Administration > Maintenance Contracts > Search Contracts). Highlight the Contract and click Update. Click Change Contract Status. Select the appropriate status. Open-Draft -  The Contract is being created.  No orders or tasks are created while a contract is in the Draft status. Open-Active -  ...
Maintenance Contract - Mass Invoice
Follow the steps below to invoice multiple open orders.  Open the Search Open Contract Orders screen (Administration > Maintenance Contracts > Search Open Contract Orders). The Search Open Contract Orders queue displays all Open Orders associated with a Maintenance Contract. Once a Contract Order has been fully invoiced it will not...
Maintenance Contract - Mass Print Orders
Follow the steps below to mass print contract orders. Open the Search Open Contract Orders screen (Administration > Maintenance Contracts > Search Open Contract Orders). The Search Open Contract Orders queue displays all Open Orders associated with a Maintenance Contract. Once a Contract Order has been fully invoiced it will not show ...
Process Maintenance Contracts
On a nightly basis Evosus processes any contracts that are in an Open Active Status; however, if you need to immediately activate a contract (automatically create the order and schedule tasks) you must manually activate the contract using the Process Maintenance Contracts utility (Administration > Maintenance Contracts > Utilities > Pr...