Troubleshooting

Microsoft Updates Recommendations
The issue: There are security holes found in Microsoft software every day.   - Microsoft is very familiar with their software and good about releasing patches to plug these holes on a regular basis.  - Microsoft is Not familiar with the other software that has been loaded on your computer which has customized Windows files.    - It is very ...
Logging Off A Terminal Services Session
Issue: Connecting into a company’s server via Terminal Services requires a license. The server holds the licenses purchased by the company. When all of the company’s licenses are in use, the next person to try and login, will be rejected. If a person exits a Terminal Services session incorrectly, the server thinks that person is still logged i...
Troubleshooting Poynt General Issues
Details: There are 3 operations we recommend you perform if you ever experience any of these issues; terminal freezes, network errors, random reboots, slow response, lagging, etc... The terminal should be powered on, charging on the dock and connected to a WiFi network before beginning these steps. If you have an Ethernet cable connected to th...
Cannot connect to SQL
Issue:  When logging into Evosus, you receive the following error:  - This is not a system down issue. This error occurs whenever there's a block of communication between the computer and the server: internet is down, cord becomes unplugged, cord is bad, firewall blocking, etc.  Troubleshooting steps: Step 1: Type in what ...
GL Out of Balance Error Message
Issue:  In Evosus, during POS transactions, you may receive a GL out of balance message when trying to post/initiate the posting process. You will see this error message on the pre-posting report. The bottom half of the report (as shown) will confirm the out of balance because the debit and credit should match. This can happen anywhere within ...